Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: February 2026
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 7 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have physical stores. However, if you are our premium member, we offer free delivery and free return/exchange services. Therefore, you can feel at ease to try out our products.

2. Product Questions

Which product should I choose for my needs?

Each Okiss formula is designed to support specific wellness goals. Glucosamine chondroitin supports joint and cartilage health, fish oil supports heart and brain health, magnesium complex supports relaxation and sleep, and NAD supports cellular energy and healthy aging. Please refer to each product page for details.

Can I take multiple Okiss supplements together?

Our products are designed to complement a balanced wellness routine. Many customers choose to combine formulas based on their needs. If you have specific health concerns or are taking medications, consult a healthcare professional before use.

How long does it take to notice results?

Results may vary by individual. Some users notice benefits within a few weeks, while others experience gradual support over consistent daily use. Supplements are intended for long-term wellness support rather than immediate effects.

Are Okiss supplements safe for daily use?

Okiss products are formulated for daily use when taken as directed. All ingredients are carefully selected and dosed to support normal body functions. Always follow the suggested use instructions on the product label.

Who should avoid using these products?

If you are pregnant, nursing, have a medical condition, or are taking prescription medications, please consult a healthcare professional before using any dietary supplement.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free delivery and return services for our premium members. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing [hkspringhealth@gmail.com] .

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [hkshbiotechnology@gmail.com].

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at [13955 Sycamore Way, Chino, CA 91700, USA].